1.Who is jasmineland,in?

Jasmineland.in is website from Jasmine Land Florist which is registered with government of Karnataka Under Shop Etablishment Act. This page contains all terms and conditions that stand for all orders placed on this site.

2. Delivery Timings:

For all same day orders, orders have to be made before 3 pm on the same day. All orders made after this shall be considered for delivery latest by the next day.
We do not guarantee any timed delivery, our regular delivery timings are between 8:00 am to 9:00 pm. Customer can request specific timings in the Special Instructions section of payment form, we will try our best to honour the Customer's request but cannot commit 100% efficiency in the timing of delivery.

 For fixed time delivery and free delivery slots, the order needs to be placed at least 3 hours in advance. For delivery before 10 AM, the order needs to be placed by 7 PM on the previous day. For Fixed Time delivery slots, the order may be delivered +/- 30 minutes as per selected time.
Delivery timings if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs, during rush hour days like Valentine's Day, Mothers Day, Rakhi, New year Eve etc, the order cancelation would not be possible in such circumstances

For Valentine Midnight delivery, delivery will be done between 10 PM to 01 AM

On special occasions like New Year, Christmas, Valentine Day, Mother’s Day etc, the orders will be processed and delivered up to 48 hours of requested date and time slot of order or from the time of placing the order whichever is later.

3.Remote Delivery/ Extended Delivery - Customers are required to pay additional delivery charge for delivery to remote area/ rural area/ extended delivery area (Standard Delivery from city center is 24 Km for metro cities and 12 Km for non-metro cities).

4. Address Change:
Any changes to the recipient address would be entertained free of cost if they are requested before 48 Hrs of the actual delivery. Changes after that will not be entertained and order would not be canceled.

5. Order Change:
Any changes to the order would be entertained with monetary adjustments if requested before 48 Hrs of the actual delivery. Changes after that will not be entertained and order would not be cancelled. Please refer to cancellation policy for order cancellation.

6. Delivery Product:
The flower arrangements cannot be guaranteed to be exact replicas of the ones shown on site because of different vendors & different season constraints. Although the quantity of product will be the same if there have to be substitutions because of non availability of products these substitutions will be of equal or higher quality. Change of color of flowers due to non availability shall also considered under this condition. Also, the icing and design of the cake may vary from the image depending upon local availability.

7. Damaged deliveries/ Non-Delivery of Products:
We will cater to any reports of damaged products/ flowers and non-delivery on the same day of delivery only i.e within 24 hours of delivery. The problem report must be supported with substantial proofs of the damage made to the product. Based on the complaint from customer and feedback from our delivery team, redelivery will be arranged. 

If there is any dispute or dissatisfaction regarding the service or product paid, said disputes shall be taken up directly with Jasmine Land Florist and that any claim with the credit card company resulting in a "charge back" to the Bloomsvilla shall constitute a Breach of Agreement or Breach of contract.

8. Rules for delivery:

a) Delivery will be made as per the delivery instructions. e.g. if delivery instructions state that the product must be delivered to the recipient only, it will not be given to any one else and shall be considered delivered if recipient is not available. If recipient doesn't accept the delivery, we shall consider the order to be delivered.

b) Jasmine Land Florist will be able to attempt delivery of your gifts only ONCE. In the event the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases:
1. Wrong shipping/delivery address.

2. Recipient not available.

3. Premises locked.

4. Wrong landlines / Mobile number or Extension number which may render us unable to reach the recipient for the delivery.

5. Recipient refusing to accept the delivery.

6. Delivered the product at the Gate/ Reception/ Neighbor.

9.Substitution Policy

Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift you have selected, our experienced florists will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value. We, however, reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value in case of none availability of the desired product.

In an event where a product that you have ordered is out of stock or unavailable, we will make reasonable attempt to contact you to give an option of an alternate product. If we are unable to get in touch with you on phone or your response is not received, we will proceed with sending you the alternate product since we know that you are sending it to your loved one(s) on a special occasion and we would not want anything to dampen the spirit of the occasion.

10. Rules for Duplicate Orders:

If Jasmine Land Florist finds that the same order has been made twice we will try to contact the customer and get that clarified.If the customer is not contactable we will take the decision on our behalf and that will be final.

11. Dealing with Fraudulent Customers:

If we find out any fraudulent behavior from any client in terms of wrong address, unethical message, odd delivery timings or any other reason, we hold the power to reject that order or ban that customer without being answerable to any one.

12. Rules for unfounded recipient:

In case the final customer is not available for receiving the placed order and we have strict instructions to deliver only to the intended customer the order shall be considered delivered and no refund will be made. Please refer Cancellation and refund policy for further details.


13. All courier items will be shipped using BlueDart or equivalent courier. As such we cannot specify any delivery date or timing for such order. All orders will be delivered between 9 am - 7 pm and may take 3-9 days of shipping time depending on the product, availability and other parameters.


14. We hold the right to extend our services to any individual, organization, group or business unit. We may refuse to serve any individual, organization, group or business unit solely on our own will and we will not be answerable to anyone.

15. Jasmine Land Florist may amend its Terms & Conditions from time to time. These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Udupi


16. These Terms and Conditions, together with Jasmine Land Florist’s cancellation and refund policy, Privacy Policy, Disclaimer and other rules and policies posted on the site,  which are hereby incorporated as if set forth fully in these Terms and Conditions, constitute the entire agreement between you and Jasmine Land Florist with respect to your use of and material available on the site, and they supersede all prior or contemporaneous communications and proposals between you and Jasmine Land Florist with respect to this site. Any rights not expressly granted in these Terms and Conditions are reserved.

17. I understand that Jasmine Land Florist can send transactional and promotional SMS, Call, Whatsapp, RCS & Emails on my registered id & number.


18.  Jasmine Land Florist’s objective is to provide the best service and quality products, and to ensure the same Jasmine Land Florist might contact the receiver seeking the feedback.

19. In any case, if the order is placed by any individual unethically from jasmineland.in. This will be considered as part of a fraud. The company has the right to cooperate with competent law enforcement agencies and to ask them to take appropriate action whenever such phenomena occur. Additionally, the company will notify the police or other competent authority.

20. Order delivery is totally subjected to the payment credited in Jasmine Land Florist A/c. Unless payment is received by us, be it any technical issue not limited to transaction failures, Internet issue, any issue on customer computer or mobile, etc.., the order will not be processed. Jasmine Land Florist doesn't process any payment, the payments are processed by customer on third party payment gateways. Any issue arising due to payment failure needs to be resolve between customer and Payment gateway.

21.Jasmine Land Florist doesn't take the responsibility of any transaction which is processed without consent of cardholder. The cardholder is solely and totally liable for the transactions and the amount charged on his A/c.

22. Jasmine Land Florist never asks for any of your personal bank details. Please do not share your personal bank details like Card Number/Pin/CVV/OTP/Card Expiry Date/UPI Pin, over Phone/Mail/SMS to anyone

23. he owner of the site retains the right to refuse any order unconditionally.